CRYLO^® Help Center

CRYLO^® is based in Switzerland and is supervised by FINMA, the Swiss Financial Market Supervisory Authority. We are accredited according to FIDLEG and FINIG.

Our team consists of highly qualified personnel. Consisting of IT experts as well as banking and trading experts with decades of wealth management experience.

Even though CRYLO^® is a young start-up, we have decades of experience. All employees are highly qualified and some have more than 40 years of experience.

Of course we have the necessary references. On our website you will find dozens of references as well as long-term investment successes.

CRYLO^® is 100% independent. We are neither resellers nor affiliates. Our algorithms buy and sell what is best for you.

Click on the 'Log In' or 'Register' button on our homepage and enter your email address. Follow the instructions in the confirmation email to complete your registration.

You’ll need a valid email address, a secure password, and (if applicable) a referral code.

No, each user is allowed only one account to ensure fair access to our platform.

Please check your spam or junk folder. If you still don’t see it, click “Resend Email” on the login page or contact our support team.

No! After successful registration you are part of the CRYLO^® club and can test our services as a guest. To become an investor, you must go through the onboarding process after registering.

Once you register, you’ll go through the onboarding process: 1. Go through the Investor Questionnaire to select your investment goals and risk tolerance; 2. Select your CRYLO product; 3. Go through the Identity Verification (KYC) Process; 4. Select your deposit option and pay in (fiat or crypto deposits); 5. Optional, you can download the CRYLO App to track your portfolio on the go

KYC is required for certain services, such as fiat transactions or regulatory compliance. You’ll need to upload an ID and proof of residence.

You can explore the platform as a guest without completing onboarding, but certain features (like funding your account and investing) require full verification.

After successful registration, you can contact CRYLO customer service at any time (24/7) for step-by-step help.

Click the “Login” button on top of our website, enter your registered email and password, and complete any two-factor authentication (2FA) if enabled.

Click “Forgot Password” on the login page, enter your email, and follow the password reset instructions.

This could be due to multiple failed login attempts, suspicious activity, or security measures. Please wait 15 minutes or contact our support team.

Yes! We highly recommend enabling 2FA for added security through an Authenticator App or SMS verification.

We accept credit/debit cards, bank transfers, and various cryptocurrencies for funding your account.

We charge a small management fee for AI-driven investment strategies. Fee structures can be found on the Pricing page.

Login, go to your Account Settings -> Billing to see your payment history and invoices.

Yes, you can downgrade or cancel your CRYLO^® subscription anytime via Login -> Account Settings.

Yes we do! You can activate or deactivate subscription payments at any time via Login -> Account Settings.

Tax regulations vary by country. We recommend consulting a tax professional to ensure compliance.

Yes, we generate annual tax reports summarizing your trades, gains, and losses. You can download them under Account -> Tax Reports.

No, CRYLO^® does not withhold taxes. Users are responsible for reporting their earnings.

After login you can use the CRYLO^® chat function to pose your question or contact our support at any time.

We provide AI-powered crypto wealth management, portfolio automation, and risk-adjusted investment strategies. Furthermore, we provide customer support, institutional services, financial education, robo financial advisory, and many others.

Unlike dubious providers, risk management is one of our key priorities. Our AI analyzes market trends and optimizes your portfolio with built-in and professional risk management algorithms.

Yes! While CRYLO^® automates investments, you can customize risk levels and asset allocations at any time.

CRYLO^® follows strict compliance measures and partners with licensed financial institutions to ensure legal adherence.

We use bank-grade encryption, secure authentication, and strict data protection policies.

CRYLO^® operates globally, but some regions may have restrictions. Please check our Terms of Service for details.

We implement: 1. Two-Factor Authentication (2FA); 2. Banking-grade End-to-End Encryption; 3, AI-Powered Fraud Detection Systems

If you suspect fraud, contact us immediately.

We would never call or write you, unless you are a client and ask us to reach out to you. Therefore, never click unknown links! Always verify the sender's email and report scams to our customer support team.