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Privacy & Data Policies at CRYLO®

We care a lot about your privacy and keep your data safe.

CRYLO® Privacy Policy

Last revised: 2 December 2025

Introduction

CRYLO® is committed to safeguarding and processing personal information (“PI”), including sensitive personal information (“SPI”)1, in line with all applicable privacy and data protection laws. Many of our offices are located in countries with laws governing the processing of PI. “CRYLO”, “we”, “us” or “our” means CRYLO, Inc., each of the direct or indirect subsidiaries of CRYLO, Inc. (the “CRYLO Group”) and CRYLO® managed products. CRYLO, Inc., CRYLO Group functions and the entity you contract with are the controllers of your PI.

References to “you” or “your” refers to individuals whose PI is processed by CRYLO®, including individual investors, and client employees, officers or agents (together “Representatives”) with direct or indirect relationships (such as those who invest through an intermediary); and beneficial owners of an organization or entity in connection with:

  • the provision of services to potential and actual clients;
  • transactions to which we are party (including those which we effect on behalf of clients); or
  • services provided to us by a third-party vendor.

If your contract is with the CRYLO Group, the CRYLO entity you contract with will be the controller of your PI. If you are an investor in a CRYLO managed product, the associated CRYLO management company and the managed product, if a separate legal entity, will be separate controllers. This privacy policy applies to your relationship with CRYLO®.

This Privacy policy sets out the purposes for which we collect, use, and disclose (collectively “Processing”) PI and how it is protected. It also sets outs individuals’ rights in relation to the processing of their PI.

There may be additional terms, conditions and commitments that also govern how we collect, use and disclose your PI, which should be read in conjunction with this Privacy policy.

PI we collect about you

PI is information relating to an individual, which can be used either alone or with other sources of information to identify that individual. PI does not include information where the identity of the individual or the specific detail of the information has been removed and is therefore non-attributable. SPI is a sub-category of PI that includes PI relating to race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about health and genetic and biometric data.

The nature of the information that we collect will depend on the services provided, applicable laws and our relationship with you. We categorize the PI we may process as follows (the PI listed for each category are non-exhaustive examples):

  • Identification data - Full name, title, gender, marital status, date of birth, passport number, driving license number, national identification number, signature.
  • Contact data - Personal address, telephone number, email address.
  • Electronic Monitoring data - To the extent permitted by law, we may record and monitor your electronic communications with us, including telephone conversations, email, instant messaging and any other electronic communications.
  • Financial data - Account number, client reference number; account statements, investment history.
  • Marketing, Behavioral and Communications data - Marketing and communication preferences; information about your use of our websites, our portals and platforms as explained in our Cookie policy.
  • Professional Information data - Position/job title, business address, business telephone number business email address.
  • Profile data - Username and password for our online services that you have access to, investments made by you, services requested, marketing communications responded to survey responses.
  • Services data - Payment details to and from you, details of services you have provided to us, or we have provided to you.
  • CRYLO® Building and Assets Security data - Records of visits to our premises, CCTV recordings.
  • Technical data - Your use of and interaction with our online services, your IP address browser type and version, browser plug in types and versions operating system.
  • SPI - In limited circumstances we may collect information about criminal convictions and offences, when legally required; dietary requirements, if we are arranging catering; disability, to make reasonable accommodations for you in our buildings; political affiliations, for us to determine whether you are a politically exposed person.

We collect PI in relation to you in several ways, including:

  • Directly from you when provided to us in connection with a CRYLO® product or service; such as a completed investment application form.
  • If you are Representative of an organization or entity that is a client or vendor of CRYLO®, and that organization or entity provides us with your PI.
  • Throughout the course of our relationship with you, including where you change your details, provide additional PI, or where the services we are providing to you change.
  • From public sources where you have been interacting with us via social media or where you have been notified that your PI is considered for talent acquisition purposes, including via public profiles on social media.
  • From third parties such as credit reference agencies.
  • From visits to our websites or through logging into any of our online services.

We may also create or derive PI such as creating records of your interactions with us, subject to applicable law.

Unless we otherwise indicate that the provision of specific PI is optional, any PI we request is necessary for us to provide you or your organization or entity with the products and services requested. If you do not provide the PI requested, we may not be able to provide those products and services.

The below table sets out the purposes and basis for which we process PI.

Processing PurposeCategory of PIBasis of Processing
To consider opening an account, or entering into a relationship at your request, including performing anti-money laundering, anti-terrorism, sanction screening, fraud and other due diligence checks
  • Identification data
  • Contact data
  • Electronic Monitoring data
  • Financial data
  • Professional Information data
  • Services data
  • SPI
  • Performance of a contract
  • Legal or regulatory obligation
  • Legitimate interests: ensuring we do not accept the proceeds of criminal activities or assist in fraudulent or any unlawful activities, such as terrorism
To deliver the services you have requested, including liaising with third parties (e.g., brokers for the purposes of executing transactions) and to provide access to our technology solutions services
  • Identification data
  • Contact data
  • Electronic Monitoring data
  • Financial data
  • Profile data
  • Services data
  • Technical data
  • Marketing and Communications data
  • Professional Information data
  • Performance of a contract
  • Legal or regulatory obligation
  • Legitimate interests: ensuring that you are provided with the best client services and visitor services we can offer, and securing a prompt payment of any fees, costs and debts in respect of our services
To manage payments, fees, and charges and to collect and recover money owed to us
  • Identification data
  • Contact data
  • Financial data
  • Professional Information data
  • Services data
  • Performance of a contract
  • Legitimate interests: ensuring we can manage payments, fees and charges and to collect and recover money owed to us
To manage our relationship with you which will include notifying you about changes to our terms of business or this privacy policy
  • Identification data
  • Contact data
  • Electronic Monitoring data
  • Profile data
  • Marketing and Communications data
  • Professional Information data
  • Performance of a contract
  • Legal or regulatory obligation
  • Legitimate interests: ensuring we can notify you about changes to our terms of business or this policy
To interact with governmental or regulatory bodies or other competent national authorities
  • Identification data
  • Contact data
  • Electronic Monitoring data
  • Financial data
  • Services data
  • Professional Information data
  • Legal or regulatory obligation
  • Public interest
To detect or prevent fraud and/or other criminal activity and to protect our employees and assets
  • Identification data
  • CRLYLO Building and Assets Security data
  • Contact data
  • Electronic Monitoring data
  • Financial data
  • Professional Information data
  • Profile data
  • Services data
  • Technical data
  • Legal or regulatory obligation
  • Public interest
  • Legitimate interests: protecting CRLYLO and client assets, detecting, and protecting against breaches of our policies and applicable laws protecting CRLYLO employees
To manage and protect our business, including improving data security, troubleshooting data and systems, system maintenance and testing, data hosting, managing our offices and other facilities
  • Identification data
  • Contact data
  • Electronic Monitoring data
  • Profile data
  • Technical data
  • Marketing and Communications data
  • Professional Information data
  • Legal or regulatory obligation
  • Legitimate interests: ensuring the efficient and secure running of our business, including through office and facilities administration, maintaining information technology services, network and data security and fraud prevention
To invite you to take part in market insight or other events, or client seminars or similar, and to manage your participation in them
  • Identification data
  • Contact data
  • Profile data
  • Technical data
  • Marketing and Communications data
  • Professional Information data
  • Consent
  • Legitimate interests: ensuring our client records are up to date, promoting our client services, receiving feedback, improving our services, identifying ways to expand our business
To send you marketing communications and service updates (including by paper and electronic channels and personalization in authenticated instances) and to better understand how our websites and platforms are used and to improve user experience.
  • Identification data
  • Contact data
  • Profile data
  • Technical data
  • Marketing and Communications data
  • Professional Information data
  • Consent
  • Legitimate interests: reviewing how clients use, and what they think of, our services, identifying ways to improve and expand our business

In relation to vendor services:

Purpose and/or activityType of dataLegal basis for processing
To engage you or the organization or entity you work for as a new supplier, including performing anti-money laundering, anti-terrorism, sanctions, fraud, and other background checks
  • Identification data
  • Contact data
  • Electronic Communications data
  • Financial data
  • Services data
  • Professional Information data
  • Performance of a contract
  • Legal or regulatory obligation
  • Legitimate interests: ensuring we do not deal with proceeds of criminal activities or assist in any other unlawful or fraudulent activities for example terrorism
  • Public interest
To manage payments, fees, and charges and to collect and recover money owed to us
  • Identification data
  • Contact data
  • Financial data
  • Professional Information data
  • Service data
  • Performance of a contract
  • Legitimate interests: ensuring we can manage payments, fees, and charges; to collect and recover money owed to us
Where we provide you access to our systems we need to manage and protect our business, including improving data security, troubleshooting data and systems, system maintenance and testing, and data hosting
  • Identification data
  • Contact data
  • Profile data
  • Technical data
  • Legal or regulatory obligation
  • Legitimate interests: ensuring the efficient and secure running of our business, including maintaining information technology services, network, and data security

To whom we disclose your PI

In connection with one or more of the purposes outlined in the section ‘Purpose and Legal basis for processing your PI’ above, we may disclose PI in any jurisdiction to:

  • other members of the CRLYLO Group;
  • professional advisors, third parties, agents or independent contractors that provide services to any member of the CRLYLO Group (such as IT systems providers, platform providers, financial advisors, brokers, consultants (including lawyers and accountants));
  • goods and services providers (such as providers of marketing services where we are permitted to disclose your personal information to them), intermediaries, brokers, and other individuals and entities that partner with us;
  • competent authorities (including any national and/or international regulatory or enforcement body, agency, court or other form of tribunal or tax authority) or their agents where CRLYLO is required or allowed to do so under applicable law or regulation;
  • a potential buyer, transferee, merger partner or seller and their advisers in connection with an actual or potential transfer or merger of part or all of CRLYLO’s business or assets, or any associated rights or interests, or to acquire a business or enter into a merger with it;
  • credit reference agencies or other organizations that help us to conduct anti-money laundering and anti-terrorist financing checks and to detect fraud and other potential criminal activity; and
  • any person to whom disclosure is allowed or required by local or foreign law, regulation, or any other applicable instrument.

International transfers and transfers to service providers

To provide global services and in the course of running our business, we may transfer PI to a location outside of the country where you reside or where services are provided to you or the organization or entity you work for, including CRLYLO processing centers around the world. Although the country to which PI may be transferred may not have the same level of privacy and data protection laws, we apply the same level of security and organizational controls to the processing of PI wherever it is processed. We require by contract that our third-party service providers processing PI on our behalf to comply with CRLYLO’s criteria for PI processing.

If we transfer PI out of the EEA, we ensure a similar level of protection for your PI by ensuring the country to which the PI is transferred is considered by the EU Commission to provide an adequate level of protection, putting in place contractual clauses the EU Commission consider provide the same level of protection.

Marketing and exercising your right to opt-out of marketing emails and personalization

In certain jurisdictions, you will need to expressly consent to receive marketing emails. If you are an authenticated user on our websites and platform, we may provide you with a personalized experience based on your user behaviour.

In all jurisdictions, you can choose not to receive such communications at any time by clicking on marketing opt-out links in any electronic marketing materials we send you, by making a request to your usual CRLYLO contact, by using the contact details set out in the “Contacting Us” section of this Privacy policy, or, in relation to certain third party advertisements, by exercising your rights related to cookies as explained in our Cookie policy.

Third-party marketing/sale of PI

We do not share or sell your PI to third parties for the third party to use for their own marketing or other purposes.

PI retention

We will process your PI for as long as is necessary to fulfil the purpose for which it was collected or to comply with legal, regulatory, accounting, reporting, internal policy requirements or for the establishment or defense of legal claims.

PI security

We use a range of physical, electronic, and managerial measures to ensure a level of security appropriate to the risk of PI processing. These measures include:

  • education and training of relevant staff to ensure they are aware of our privacy obligations when processing PI as well as training around social engineering, phishing, spear phishing, and password risks;
  • the ability to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services;
  • the ability to restore the availability and access to PI in a timely manner in the event of a physical or technical incident;
  • administrative and technical controls to restrict access to PI;
  • technological security measures, including fire walls, encryption (industry standard SSL encryption with 128-bit key lengths), and anti-virus software;
  • physical security measures, such building access controls;
  • external technical assessments, security audits and vendor due diligence;
  • perimeter security;
  • segregation of networks;
  • application security;
  • endpoint security;
  • real-time monitoring of data leakage controls;
  • layered and comprehensive cybersecurity defences; and
  • security incident reporting and management.

The security of data transmitted over the internet (including by e-mail) cannot be guaranteed and carries the risk of access and interception. You should not send us any PI by open/unsecure channels over the internet. We endeavour to protect PI but cannot guarantee the security of data transmitted to us or by us.

Your rights

In certain circumstances you may have the following rights in relation to the processing of your PI:

  • Access - To request a copy of the PI we process in relation to you and to be informed about how we use and share your PI.
  • Object - To object to the processing of your PI if (i) we are processing your PI on the grounds of legitimate interests or for the performance of a task in the public interest (including profiling); or (ii) if we are processing your PI for direct marketing purposes.
  • Correction - To request that we update the PI we process in relation to you, or to correct PI that you think is incorrect or incomplete.
  • Erasure - To ask that we delete PI that we process in relation to you where we do not have a legal or regulatory obligation or other valid reason to continue to process it.
  • Restriction - To request that we restrict the way in which we process your PI, for example, if you dispute the accuracy of your PI or have raised an objection which is under consideration.
  • Portability - To request a copy of your PI that you have provided to us in a commonly used electronic format such as through the completion of an application form.
  • Automated decision making - To request manual intervention if you are subject to automated decisions where the decision results in a legal or similar effect to you.

You may exercise your rights at any time by emailing privacy (at) CRLYLO.ai or using the details set out in the Contacting us section. To the extent permitted by applicable law or regulation we reserve the right to charge an appropriate fee in connection with you exercising your rights.

We may need to request specific information from you to help us confirm your identity and ensure your right to access to the PI requested, or to exercise any of your other rights. This is to ensure that PI is not disclosed to any person who does not have authority to receive it. We may also request further information in relation to your request to help us to locate the PI processed in relation to you, including, for example, the nature and location of your relationship with us.

We will respond to all legitimate requests in line with the timescales set out in applicable law.

You will not be disadvantaged in any way by exercising your rights in relation to the processing of your PI.

Contacting us

The Global Head of Privacy and Data Protection oversees compliance with privacy and data protection at CRLYLO. If you wish to exercise any of your rights, or have questions concerning this policy, plese contact:

The Global Head of Privacy and Data Protection

CRYLO Group

Hardstrasse 201

8005 Zürich

Switzerland

Email: privacy (at) crylo.ai

If you are a California resident, you may also call us on +41 55 214 1616.

Complaints

If you have any concerns or complaints about the way your PI is processed, please contact the Global Head of Privacy and Data Protection at privacy (at) CRLYLO.ai. You also have a right to complain to a data protection or other competent authority with jurisdiction over privacy and data protection law in the country you live or work, or in the country where you believe an issue in relation to the processing of your PI has arisen.

Please see our separate Cookie policy.

Linked websites

This Privacy policy is not applicable to third party websites that we do not own or control, or to any third-party website where CRLYLO advertisements are displayed.

Changes to this Privacy policy

We may modify or amend this Privacy policy from time to time and you are advised to visit our website regularly to check for any amendments. Any material changes will be communicated to you through an appropriate channel, depending on how we normally communicate with you.

(1) Please note not all privacy laws define SPI, for example Hong Kong, Singapore and Canada

Privacy and Data Policies | CRYLO®